Good Faith Estimate
Effective date: July 22, 2026
Federal law gives uninsured and self-pay patients rights concerning expected charges for scheduled care. This page explains how to request an estimate and what to do if a qualifying bill is substantially higher.
Your Right to an Estimate
If you are uninsured or do not plan to submit a claim to a health plan for scheduled services, you generally have the right to receive a written Good Faith Estimate explaining the expected cost of those services.
You may ask for an estimate before scheduling, or when an appointment is scheduled. The timing and content of the estimate depend on how far in advance services are scheduled and the information reasonably available at that time.
What the Estimate May Include
A Good Faith Estimate may include reasonably expected charges for the primary service and other items or services that are reasonably expected to be provided as part of the scheduled course of care, based on information known when the estimate is prepared.
An estimate is not a contract and does not require you to receive services from The Sheppe Group. Actual services or charges may differ if your needs, treatment plan, frequency of care, or other circumstances change.
Changes in Care or Cost
Psychiatric and psychological treatment may evolve after evaluation. If the scope, frequency, duration, or type of service changes, the estimate may no longer reflect the expected course of care. You may request an updated estimate.
Keep a copy of any estimate so you can compare it with later bills.
When a Bill May Be Disputed
If a bill from a provider or facility is at least $400 more than the expected charge shown for that provider or facility on the Good Faith Estimate, you may be eligible to use the federal patient-provider dispute resolution process.
The federal process generally must be started within 120 calendar days of the date shown on the original bill. You may also contact the provider to ask questions, request correction, discuss payment arrangements, or attempt to resolve the difference directly.
How to Request an Estimate
Contact the practice and state that you are uninsured or plan to self-pay and would like a Good Faith Estimate. Provide enough information to identify the anticipated service and appointment.
Additional Information
For information about Good Faith Estimates and the patient-provider dispute resolution process, visit the Centers for Medicare & Medicaid Services information page.
Visit CMS No Surprises consumer resources
This page is a general notice of rights and is not itself an individualized Good Faith Estimate.